He said "well where are you from?" I pointed to my license which read Florida.
The office interior is small, cramped, dingy, and smelly. They have no computer system, which means that Renee had to enter everything by hand and is totally unable to look up insurance information. I was informed none too politely by her that "well, if you're lying about having insurance, you'll have to answer to God." Then I got a speech about how she's a Catholic and a good person who never lies.
This whole time, Renee was so completely behind and seemingly lost at the basics of doing her job, that I didn't even get my new patient paperwork until ALL the other people had been seen and had left the office.
Absolutely horrible. They are all rude. The receptionist and the doctor. Cuts you off when you are talking. Try’s to make you feel like he is more superior than you are. Left in pain , rather than feeling better. I would not recommend dr Fox.
Truly a bizarre and disturbing experience. Dr. Fox is nice and seems normal, but the woman running the office, Renee, was bigoted and mentally unsound.
During this time, I watched her call waiting patients by the wrong name, snap at people, get totally confused, give the excuse of "it's a one person office!" about five times... and then, Dr. Fox pulled me aside and he said, "I'm sorry, we won't be able to see you." (this was an hour past my appt time)
I was rather horrified, also, to watch her speak loudly and slowly to a Middle Eastern couple as though they were idiots. It was pretty much the most racist thing ever. She called them up to the window, and when they came up to the window, she condescendingly asked them what they wanted. SERIOUSLY. It seemed like in the five seconds it took them to get from their chairs to the window, she FORGOT that she had called them.
I tried to laugh about it, laugh it off, and I told Renee it was okay, I get people assuming I'm from Missouri all the time. She coldly replied, "I'm not going to talk about it."
He asked me "why does Renee think you're from Missouri then?" I told him he would probably have to ask Renee that question.
Then they explained who they were, and she said "you're just going to have to sit down and wait." They said "you just called us, what would you like us to do," and she said, sharper and louder, "what I would like you to do is you're just going to have to sit down and wait your turn!"
I don't think this woman knew what "probate" meant. She sort of stared dumbly at me, so I just thanked her and left after my exam.
Um... okay.
I was in severe pain at the time so I was pretty upset to hear this, and asked why. He said "nothing against you, but we've had a lot of insurance fraud come out of Missouri."
She demanded to know why my license was from Florida. I told her, trying at this point not to cry, that my mother had just died and left me her house, and that until probate was fully settled I had been advised to just leave my credentials as they were, as it would simplify things.
I tried to shoot them an apologetic glance, like, "I'm so sorry that this is happening, I share your embarrassment and shock," but understandably they spent the rest of the time looking at their feet.
I do not recommend this place. I hope Dr. Fox can find himself a competent, intelligent assistant with computer literacy soon, because he truly does seem like a nice man. And I hope Renee can eventually get some help.
I really should've left at literally ANY point during all this, but I was hurting and just wanted some help. What I didn't want was one final lecture about how if I didn't hurry up and change my license over to TN, then I would get arrested by the Bartlett police and thrown in jail. I calmly told her I wasn't driving, and in fact did not drive much, due to my disability.
Trying to be calm and respectful, I told him I didn't know what the connection was or why he was talking about Missouri. I told him I'd never been there.
I didn't really know what to say. As a secular humanist who was born Jewish, I kind of don't like getting the whole "make sure to be good or you'll go to hell" speech - which by the way Renee felt the need to deliver to me once more in the, oh, hour and a half past my appointment time that I had to sit there.
Dr Michael M Fox Md is a US Doctor based in Bartlett, Tennessee. Dr Michael M Fox Md is located at 6563 Stage Oaks Dr, Bartlett, TN 38134, USA.
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