I've shared this feedback along with few more queries through email with the Service Manager on Sunday (Dec-03) and still awaiting a response even after a follow-up. As I'm very disappointed with the customer service and poor response, my rating would only be 1.
For sure, I would not prefer to be attended by Mr.Larry in my future service requirements (if I choose to visit here again). He made our day very bad with his unprofessional and unpleasant attitude in the morning, exhibiting extremely poor customer focus.
I can't say enough to describe how painless they made the car buying experience. John Sadler knew the perfect questions to ask and what would work the best for my family. We drove away with the perfect 2017.5 Nissan Murano, and can't wait to make many memories in it.
The General Manager called me to follow-up with my purchase and even for service of the car. The Service team is efficient and professional. The person who took care of my car was a real Pro. Tony my sales consultant took good care of me.
They are completely dishonest! I found a vehicle for my mother online priced at $17,500. My mom and sister went to purchase and the salesman said it was $20,000. He said that I must have heard them wrong in the phone. The thing is that it is listed on their website for $17,500. In my opinion, they saw an opportunity to take advantage of an elderly lady. They just lost any business my family would have done with them. I called them after my mom left and a different salesman said yes, it is $17,500. So.....
However Mr.Daniel apologized to me and my wife on behalf of Mr.Larry and recorded all our issues with due care and patience. He really helped to make our experience better. Our sincere appreciations to Mr.Daniel for providing a better customer experience. .
When I entered the service center on Saturday (Dec-02) morning at 8:00 AM, I was greeted by the express service adviser Mr.Daniel to make a note of issues with my Nissan Quest. He noted everything with care and requested regular service adviser Mr.Larry Poe to get the additional details for allocating the technician. I expected that Mr.Larry would also be very caring like Mr.Daniel to hear my issues and work towards addressing them. However contrary to my expectation, Mr.Larry was too rude when I started listing the issues in my van. He didn't even listen to them properly and kept responding that it would take $120 to look into each issue. I was deeply disappointed and hurt with his unpleasant approach and poor attitude towards a customer like me. For a moment, I thought of cancelling the service and going to another Nissan dealer.
Robert Heath Mannon is the best service employee that I have ever encountered!!! He was friendly and helpful and very quick! He changed out my front two tires and I told him that my check engine light was on and about two weeks before my oil light came on and is blinking and he checked everything out under the hood and apparently there was NO oil in my car so he filled it up with oil and he was so nice the entire time I was there! He didn't get frustrated when I (I honestly only asked him what I could do about my engine lights coming on) asked him about my engine lights, he didn't tell me that I had to wait until he had time to look at it he never once mad me feel like I was being rushed and he, although very quick, he didn't rush through the process he was simply making sure that he serviced my car properly!!! He even gave me a discount on the 4 quarts of oil I needed because I didn't have enough money to get the kind that he suggested would be best for my high mileage engine.
Wolfchase Nissan is a US Car Dealer based in Bartlett, Tennessee. Wolfchase Nissan is located at 2956 N Germantown Pkwy, Bartlett, TN 38133, USA.
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